TERMS AND CONDITIONS
All of our subscriptions are available for an initial minimum term of 12 months.
Subscriptions can be paid either upfront by lump sum or by monthly direct debit. If you choose to pay your subscription monthly by Direct Debit, there will be an additional charge which will mean the total amount payable for your subscription will be greater than if you choose to pay as a lump sum upfront. Your first direct debit payment will be collected in advance on the last working day of the month of joining or on or around the 10th of the following month. Thereafter your monthly membership fees will be collected in advance on the last working day of the preceding month (e.g. membership fee for May will be collected on the last working day of April).
If you are paying by direct debit and you fall behind with your subscription fees and this is not caused by a bank error, we may charge reasonable administration fees or suspend or cancel your subscription; and we may pass your details to a debt-collection company to recover any outstanding payments.
We may decide to increase our subscription fees, but your fees will not increase in your initial minimum term of membership. We will give you a minimum of 14 days ‘ notice of any fee change. If you pay your subscription fees upfront as a lump sum payment, we will only review your subscription fees when your subscription is due for renewal.
SUBSCRIPTION TERM AND CANCELLATION
If you pay your subscription fees upfront in one single lump sum, your subscription will automatically renew once you have completed the minimum term, unless you choose to cancel your subscription.
If you pay your subscription fees monthly by direct debit, you can cease your subscription at, or to coincide with, the end of your initial minimum term.
If you wish to renew your subscription at the end of the minimum term with no change of plan type, you need do nothing more, your payments under your subscription will continue for the same term and will be collected by direct debit.
If you wish to change your subscription or do not wish to renew, please give us one full calendar months’ notice.
If you renew your annual subscription for a further period using the monthly payment plan, you can end your subscription prior to the annual expiry date by giving us one full calendar months’ notice, the shorter notice period being a no cost loyalty reward upon renewal. You must pay your full subscription rate during your months’ notice. Example: You give notice to end your membership contract on any day after 1 April, but your full calendar months’ notice will not start until 1 May and you will leave on 31 May (your final payment, collected on the last working day of April, will be for the month of May).
You can ask to cancel your membership and give us notice by contacting us on 01462 222600; or by completing the ‘contact us’ form on our website at https://cqcexperts.com We will send or give you confirmation once we have processed your cancellation. This could be by email or letter, depending on how you tell us you want to cancel your membership. Please tell us if you do not receive this. You are responsible for cancelling your direct debit once we have processed your cancellation and any payments relating to notice periods have been taken. We are entitled to keep any subscription fees we receive if you have not cancelled your direct debit instruction with your bank and you have not given us valid notice to cancel your subscription.
We will not be liable for or responsible for any failure to perform any of our obligations under this agreement which are caused by any event that is outside our reasonable control.
We can transfer all or any part of our rights or responsibilities under this contract to another organisation, but this will not affect your rights under the contract.
We, the company, reserve the right to cancel the subscription at any time for any reason. In the event of cancellation, we will provide notice to the subscriber via email or by post to the contact details provided at the time of subscription. We will make reasonable efforts to provide such notice within a reasonable time frame, but we shall not be liable for any delay in providing such notice.
Upon cancellation, the subscriber shall be entitled to a pro-rata refund of any subscription fees paid for the unused portion of the subscription term. The refund will be processed within a reasonable time after the cancellation date.
In the event of cancellation, we shall not be liable for any losses, damages, or inconveniences suffered by the subscriber, including but not limited to any loss of data, loss of profit, or consequential losses. The subscriber agrees that our decision to cancel the subscription is final and no further claims or disputes shall be entertained.
REFUND ADMINISTRATION FEE
Please be aware that when processing refunds, our company incurs a non-negotiable 5% charge from credit card companies. This fee is directly related to the costs we bear to facilitate the original transaction. As a result, our refund process includes an administrative fee equivalent to this charge. This fee is not an additional revenue for our company but a necessary measure to cover the costs imposed by credit card transactions. We strive to be transparent with our customers and want to ensure you are informed about this unavoidable expense. Our goal is to maintain fairness and integrity in all our financial dealings, including the handling of refunds.
Any documents that we produce are for the sole use of the purchaser.
If you would like to use our documents or share our documents outside of your organisation, this can only be done with our express written permission.
INFORMATION ABOUT US
If you have any questions or if you have any complaints please contact us. You can contact us by telephoning our team at 01462 222600.
We can make reasonable changes to these terms and conditions at any time. Additional terms and conditions might be agreed on specific subscriptions, such terms will be shown in conjunction with any offer or agreement and may supersede these terms which will be agreed in writing.
These terms and conditions were confirmed as accurate on 05/05/2022.