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PART 1: Cultivating a Positive Workplace Culture at Hand in Hands

In previous blogs, Michelle Dudderidge, our CQC Compliance Consultant, who also leads Hand in Hands Domiciliary Care and Supported Living service, shared with us the secret to maintaining an ‘outstanding’ CQC rating. We were also fortunate to speak with their registered manager, Foto Pupurayi about his role.

You’ve expressed to us the importance of a positive workplace culture. Therefore, we revisited our conversation with Foto to delve deeper into what shapes the culture at Hand in Hands and how it’s maintained. This is the first installment of a three-part interview where we focus on the principles and strategies that Hand in Hands follows to foster a positive workplace culture, emphasising their commitment to respect, communication, support, and empowerment.

What are the things that contribute to a positive workplace culture?

At Hand in Hands, our guiding principle is that everyone feels respected and valued. We achieve this by emphasising the importance of treating all staff members, service users, and their families with respect and dignity, which forms the foundation of our positive workplace culture. Clear and transparent communication is integral to building trust and unity within our organisation. We promote open dialogue at all levels, fostering mutual understanding and alignment of goals between management, staff, service users, and their families.

Supportive leadership plays a central role in cultivating our positive workplace culture. Our leaders provide guidance, encouragement, and resources to support the professional growth and personal fulfilment of staff members. They also recognise and appreciate the contributions of our team, boosting morale and motivation. We prioritise continuous learning and development opportunities to invest in the well-being of all employees, fostering teamwork and collaboration among staff members, which strengthens our sense of community.

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Empowering our staff members to make decisions and take ownership of their responsibilities further enhances our workplace culture. Hand in Hands places a high value on flexibility and work-life balance, accommodating the diverse needs of our team members. We are committed to creating an inclusive and diverse environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and experiences.

Ensuring the safety and well-being of our workforce, service users, and their families is a top priority for Hand in Hands. We have robust policies, procedures, and support systems in place to uphold this commitment. By prioritising these principles, Hand in Hands strives to foster a workplace culture characterised by employee engagement, satisfaction, and the delivery of exceptional care and support to service users.

Why is a positive workplace culture important to Hand in Hands?

At Hand in Hands, cultivating a positive workplace atmosphere is essential for numerous reasons. Firstly, it significantly impacts staff well-being, it fosters an environment where team members feel valued and supported. As a result, we are one of the few adult social care organisations in our area that do not struggle with staff retention and recruitment. Our team members have high levels of job satisfaction and exceptional retention rates. This, in turn, plays a crucial role in attracting new talent, since organisations with positive workplace cultures like ours are more appealing to prospective employees.

Our positive workplace culture also directly influences the quality of care provided to our service users, because our staff members feel motivated and engaged, they are better equipped to deliver exceptional care that meets the diverse needs of service users effectively. Additionally, it promotes collaboration and teamwork among staff members, facilitating effective communication and cooperation, ultimately benefiting service delivery. Moreover, our positive workplace culture fosters an environment where staff members feel empowered to share ideas and contribute to continuous improvement. This culture of innovation not only enhances service delivery but also contributes to Hand in Hands’ overall effectiveness and reputation.

In summary, the positive workplace culture at Hand in Hands is instrumental in promoting staff well-being, delivering high-quality care, fostering collaboration and innovation, and enhancing our reputation.

What practical steps have you put in place to help develop a positive working environment?

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At Hand in Hands, we prioritise training and development. This not only enhances the team’s skills but also demonstrates investment in their growth and career progression, fostering a sense of value and satisfaction. Additionally, we ensure that communication is dynamic. Regular team meetings, feedback sessions, and suggestion boxes encourage open dialogue and ensure that everyone’s voice is heard and valued. We are all about being approachable and listening to each other.

Our leaders are there to support and encourage the team. The senior management team adopts a mentoring role and helps others feel confident and valued. Recognition and appreciation play a central role in the day-to-day running of our organisation. This can take the form of verbal praise, employee of the month awards, or small tokens of appreciation, boosting morale and motivation. Whether it’s a pat on the back or a little award, we make sure our staff know they’re appreciated.

Regular team-building activities help us bond and feel like we’re part of something bigger. Flexibility is important to us, we offer options for flexible working so our staff can balance their work and personal lives. We care about our staff’s health and well-being and promote a healthy work-life balance. We offer support services and resources to help them stay happy and healthy.

When things do not go according to plan, we have clear procedures for resolving conflicts and addressing grievances. This ensures that any issues or disputes are handled promptly and fairly, maintaining a positive and harmonious work environment.

As a leadership team at Hand in Hands, we want to make sure everyone feels heard and valued. By doing all this, we have created an outstanding workplace where our staff feel valued, supported, and ready to give their best for the people we care for.

Keep an eye out for part 2: Valuing and Supporting Employees at Hand in Hands

As we conclude this segment on cultivating a positive workplace culture, stay tuned for the next installment, where we explore the vital topic of valuing and supporting employees. In this upcoming part, Foto will delve into the strategies and practices that underline their commitment to nurturing a workforce that feels valued, supported, and empowered.

Within CQC Experts policy packs there is an HR folder that contains a variety of documents aimed at staff development, safety and wellbeing. This includes stress management, performance reviews and professional development, which contain prompts that will facilitate conversations about their well-being.

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