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PART 2: Valuing and Supporting Employees at Hand in Hands

At Hand in Hands, fostering a positive workplace culture is not just a priority but a fundamental principle that guides their operations. By emphasising respect, open communication, support, and empowerment, they have cultivated an environment where every team member feels valued and appreciated. In this interview, we delve into the principles and strategies that Hand [...]
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PART 1: Cultivating a Positive Workplace Culture at Hand in Hands

In previous blogs, Michelle Dudderidge, our CQC Compliance Consultant, who also leads Hand in Hands Domiciliary Care and Supported Living service, shared with us the secret to maintaining an ‘outstanding’ CQC rating. We were also fortunate to speak with their registered manager, Foto Pupurayi about his role. You've expressed to us the importance of a [...]
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CQC Compliance for Social Care Providers

Author: Luke Dudderidge Introduction: In the ever-evolving landscape of social care, compliance with regulatory standards is paramount. One such crucial standard in the United Kingdom is CQC compliance, or Care Quality Commission compliance. Social care providers must adhere to these standards to ensure the highest quality of care and support is delivered safely. In this […]

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Navigating Excellence: A Comprehensive Guide to Care Home Policies and Procedures

Care homes play a pivotal role in providing a safe and supportive environment for our loved ones. Behind the scenes of these compassionate spaces lies a robust framework of care home policies and procedures. In this blog, we’ll delve into the world of care home policies and procedures, understanding their importance, key components, and how […]

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Care Show 2023, here we come!

Date: 11th – 12th October 2023 Venue: Birmingham NEC Stand: J33 Anticipation is building as we gear up for our third consecutive year at the prestigious Care Show – the UK’s largest event dedicated entirely to care. This eagerly awaited gathering promises attendees a range of benefits, from expert-led CPD accredited conference sessions and immersive […]

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Navigating Provider Information Returns: A Comprehensive Guide to PIR CQC Compliance

Introduction As a care service provider, understanding and staying up to date with the Care Quality Commission (CQC) requirements is essential for ensuring the highest quality of care. One crucial aspect of CQC compliance is the submission of the Provider Information Return (PIR). In this blog, we’ll explore the PIR CQC process, what it entails, […]

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A Step-by-Step Guide to the CQC Application Process for Care Service Providers

By Maizie Miller, Policy and Compliance Expert Before initiating the application process, providers must understand the specific registration requirements for their sector. This involves familiarising themselves with all terminology used, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the CQC Fundamental Standards. Key aspects to consider include: 2. Preparing for the Application […]

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Excelling in CQC Mock Inspections: A Comprehensive Guide for Care Service Providers

Introduction Care Quality Commission (CQC) inspections are crucial for maintaining the highest standards in care service providers. Conducting regular mock inspections allows providers to identify areas for improvement, maintain compliance, and build staff confidence in handling the real inspections. In this blog post, we will discuss the benefits of CQC mock inspections for care service […]

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Creating a Solid Foundation: The Importance of Comprehensive Policies and Procedures in Residential Care Homes

By Maizie Miller, Policy and Compliance Expert When it comes to operating a residential care home, having clear and effective policies and procedures in place is essential. Care home policies are the foundation of a successful care home, outlining the values, principles, and standards of care that the home will provide to its residents. Procedures, […]

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6 Key Elements for Writing a Successful Business Plan in the Social Care Sector: A Guide for New Business Owners

By Maizie Miller, Policy and Compliance Expert If you are thinking about registering your care provider company with the Care Quality Commission (CQC), then you are going to need to create a Business Plan. Along with applying for a CQC-countersigned DBS, a business plan should be first on the new providers to-do list. A complete […]

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