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A Step-by-Step Guide to the CQC Application Process for Care Service Providers

By Maizie Miller, Policy and Compliance Expert

  1. Understanding the CQC Registration Requirements

Before initiating the application process, providers must understand the specific registration requirements for their sector. This involves familiarising themselves with all terminology used, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the CQC Fundamental Standards.

Key aspects to consider include:

  • Types of regulated activities
  • Registration categories
  • Compliance with the CQC Fundamental Standards
  • Governance and leadership expectations

2. Preparing for the Application

Before submitting the application, providers should ensure they have:

  • A suitable location for the provision/delivery of care and support services
  • Appropriate staffing levels and trained personnel
  • Comprehensive policies and procedures in place
  • A registered manager (who is competent to work with the client groups you wish to support)

3. Submitting the CQC Application

The CQC application process consists of the completion of a variety of forms and submitting supporting evidence.

The two main forms are: 

a) New Provider Application

This form will require the following information:

  • Organisation details
  • Proposed regulated activities and services to be offered
  • Location details
  • Details of the Nominated Individual

b) Registered Manager Application

The New Provider Application must be accompanied by a Registered Manager Application. This form will require the following information:

  • Personal and contact details
  • Full Employment history
  • Relevant qualifications and training
  • CQC Disclosure and Barring Service (DBS) check or evidence of exemption due to Professional Registration

4. The Assessment of Your Application

After submitting the application, CQC will review the application and supporting documents and conduct an assessment. This will include:

  • Verification of the company information provided
  • Checks with other organisations, where applicable, (e.g. local authorities)
  • Confirmation of competence of key personnel
  • Confirmation of Financial Viability
  • Confirmation of insurance arrangements

5. If CQC Need Further Information…

CQC may request further information at the application assessment stage of the process and any information should be provided promptly to prevent any delay to the registration process.

6. Arranging Your Interview

Once CQC are satisfied with all initial checks, including where further information has been requested, the application will be passed to a Registration Inspector, who will make contact to arrange to interview the Nominated Individual and the Registered Manager.

7. Achieving CQC Registration

Following a successful interview, the provider will be informed of the decision and will be issued with a registration certificate. This certificate will detail the regulated activities the provider is authorised to perform and any conditions attached to the registration. This certificate must be displayed in your service.

8. Maintaining CQC Compliance and Continuous Improvement

Care providers must ensure ongoing compliance with the CQC Fundamental Standards and continuously strive for improvement. CQC will usually inspect new services within the first 12 months of achieving registration and regular CQC monitoring and inspections will then follow to assess the ongoing quality and safety of the care and support services provided.

For further guidance on CQC requirements from a service provider, visit – CQC

How can we help?

Navigating the CQC application process can be a complex process for new service providers. By following this step-by-step guide, providers can successfully complete the registration process and embark on a journey towards delivering high-quality, safe, and compliant care and support services.

CQC Experts have a range of packages and services to support new providers, ranging from reviewing your completed application and supporting documents, prior to submission to ensure they contain what CQC will be looking for and/or supporting with the entire registration process from start to finish.